Indian Air in Prescott Valley, Arizona

Indian Air replaced my heating/cooling unit just over two years ago at a cost of $5,500. Since then they have had to come to my house 3 separate times to repair the unit. Each time out they charge me a service call of $78. Last year they stated the A/C would not come on because the filter was dirty. I understand a dirty filter causes inefficiency but having the unit not start? The other time they had to flip a switch to get it started. Now my heater won't work and while the part is only $40 (and is under warranty) the labor is $375 to install the part. Does this sound like a good deal to anyone? Should a new unit need 3 service calls in a 2 year time span? I am a widow and I think they are taking advantage of me. I would not recommend this company to anyone as they are not a good value to say the least. In fact, I won't have them back, even if it is cold day in Prescott. Yes you are correct, you were out 4 times in less than 2 years and one was a service call. Then you were out about 2 weeks after the service call because the unit would not start. Asking the public here, should a new unit need 4 calls in less than 2 years? I bought 2 of your expensive filters that are supposed to last 6 - 12 months but you blame the filter for the unit not starting. Also, this in not a rental, as if that would matter. It is a family owned house and my daughter currently lives in it, not that it is your business. Further, you extended me special payment terms?? You are incredulous, you did nothing but ensure you had business by lining me up with Wells Fargo. Wells Fargo payed you up front and I owe the bank. This is business so don't try taking credit for something the bank did. In the end I had one of your competitors from Chino Valley come out, Comfort System, and they were prompt and courteous. In fact, they even calked around the unit to stop the water from leaking through my roof. Something that never happened until after you were on the roof, and something you denied having any culpability over. Thanks for nothing.